time spent debt collecting

16% of Time Spent Debt Collecting

Those who don’t work in Credit Management have the perception that the credit control team spends all of its time spent collecting debt. However, this is not borne out by the results of the information gathered as part of the Credit Management Benchmark.

One Credit Manager interviewed during the process said that management in her company expects her team to be on the telephone calling customers from first thing in the morning to last thing in the evening and would be shocked if they discovered that so little time was actually spent chasing monies due.
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customer invoice processing

The True Cost of Customer Invoice Processing

Trying to determine the true cost of customer invoice processing is actually much more difficult than you might think. This is due to the fact that most of us don’t consider all of the related costs. The majority of estimates simply add some basic indirect costs onto the obvious direct costs. However, there are many more factors at play when calculating the true cost of the customer invoicing process.
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