Those who don’t work in Credit Management have the perception that the credit control team spends all of its time chasing debt. However, this is not borne out by the results of the information gathered as part of the Credit Management Benchmark.
One Credit Manager interviewed during the process said that management in her company expects her team to be on the telephone calling customers from first thing in the morning to last thing in the evening and would be shocked if they discovered that so little time was actually spent chasing monies due.
Continue reading 16% of Time Spent Debt Collecting →
We all know that sales are critical to any business but there are times when sales reps agree to customer demands in relation to invoicing that place additional workload on accounts receivable and credit functions. But is it the sales person or customer who causes special handling overhead?
Continue reading Sales or Customers: Who Causes ‘Special Handling’ Overhead? →
Trying to determine the true cost of customer invoice processing is actually much more difficult than you might think. This is due to the fact that most of us don’t consider all of the related costs. The majority of estimates simply add some basic indirect costs onto the obvious direct costs. However, there are many more factors at play when calculating the true cost of the customer invoicing process.
Continue reading The True Cost of Customer Invoice Processing →